Frequently Asked Questions

Account & Subscription

Is Sequence free to use?

Yes, Sequence has a free tier that includes basic workout creation, scheduling, and tracking. Premium features like advanced analytics and unlimited widgets require a subscription.

Can I use Sequence on both web and mobile?

Yes. Your account syncs across all devices, so you can create workouts on web and log them on mobile.

Yes. On web, click Continue with Google, Continue with Apple or Continue with Facebook on the sign-in or sign-up page. The mobile app offers Google, and Apple on iOS. If you don’t have a Sequence account with that email yet, one is created and your email is already verified.

If you already signed up with an email and password, the provider only links to your account automatically once your email is verified. You can also connect a provider yourself in Settings → Sign-in Methods on web. See Sign-in Methods.

How do I cancel my subscription?

On web, go to Settings → Account and click Manage subscription. If you subscribed on mobile, cancel through your App Store or Play Store subscription settings. See Cancellation.

Do I get a refund if I cancel?

No. Cancelling stops your subscription at the end of the billing period you’ve already paid for, and you keep full access until then. The unused part of the period isn’t refunded. The exception is switching to the Climb Strong Membership, which cancels your Sequence subscription straight away and refunds the unused part. See Switching From a Sequence Subscription. App Store and Play Store refunds are handled by Apple or Google.

I cancelled by mistake. What do I do?

Before your subscription’s end date, go to Settings → Account, click Manage subscription and resume it. You won’t be charged until your normal renewal date. If you subscribed on mobile, resume it in your App Store or Play Store subscription settings.

What happens to my data if I cancel?

Your data is kept. You’ll still have access to the free tier features, and if you resubscribe later, all your data will still be there.

Training & Workouts

How do I create a workout?

Go to Workouts → New Workout. Add a name, category, duration, and any widgets you want to use for tracking. See Workouts for details.

Can I import my existing training data?

Yes. Use Import to bring in workouts, logbook entries, or daily metrics from CSV files. Logbook entries are added as completed sessions on their dates.

What are widgets?

Widgets are tracking tools you add to workouts. They let you log specific data like sets and reps (measures), subjective ratings (sliders), climbing sessions (logbook), or choices (select). See Widgets for more.

How do I mark a workout as incomplete?

When viewing a scheduled workout, select “Mark Incomplete” instead of “Complete.” You can optionally add a reason why you couldn’t complete it. See Incomplete Workouts.

Mobile App

Which features work on mobile?

Most core features work on mobile: completing workouts, logging data, viewing your planner, tracking daily metrics, and creating notes. See Mobile App for the full feature comparison.

What’s web-only?

Widget configuration, advanced analytics/metrics dashboards, and coaching features are currently web-only.

Coaching

How do I become a coach on Sequence?

Subscribe to Sequence, then email us to enable Coaching. See Coaching with Sequence for the full guide.

Can my clients use the mobile app?

Yes. Clients can view their schedule and complete the workouts you’ve assigned to them in the mobile app.

What can I see as a coach?

You can see your clients’ scheduled workouts, completion status, widget data, notes, and goals. You can view and edit their planner in Coach Mode.

Data & Privacy

Is my data secure?

Yes. See our Privacy Policy for details.

Can I export my data?

Yes. Go to Settings → Account and look at the Data Management section.

How do I delete my account?

Go to Settings → Delete Account. This permanently removes all your data and can’t be undone.

Troubleshooting

If you’re still having issues, contact us and we’ll help you out.